Privacy Policy

​

The last update to this document was 19 April 2024.

​

Introduction

​

Dr Nicola Doyle ABN 58 824 621 185 trading as Dr Nic Wellness (we, us, our) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business. 

​

Please take a moment to read our Privacy Policy as it explains:

​

• how we collect and handle personal information; and

• your rights in relation to any of your personal information that we hold about you.

 

We may, in connection with particular goods or services we offer or provide to you, make other privacy disclosures to you or seek your authority to use your personal information in ways which are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provisions of this Privacy Policy and those other disclosures, the other disclosures will apply. Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.

​

Key definitions

​

In this document:

​

• "APPs" means the Australia Privacy Principles set out in the Privacy Act;

• "personal information" has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;

• "Privacy Act" means the Privacy Act 1988 (Cth); and

• "sensitive information" has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation or practices, criminal record, religious beliefs or affiliations, political opinions, membership of a political, professional or trade association, and biometric and genetic information.

​

1.               How we collect your personal information

​

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. 

​

Some of the common ways in which we may receive personal information directly from you include:

​

• when you make an inquiry or order in relation to goods or services, including through our websites, including those located at www.drnicwellness.com.au (the Website);

• when you enter into contracts with us for our goods or services;

• in administering and performing any contracts with service providers;

• when you apply for a role with us;

• from correspondence (whether in writing or electronically) or when you contact us via telephone, e-mail, social media platforms or other means;

• when you upload content to or interact (in an identifiable manner) with our Website or our social media pages;

• through any mobile applications provided by our organisation;

• while conducting customer satisfaction and market research surveys;

• if you attend any of our premises, we may record certain contact details so that we can comply with applicable laws, and we may also record your image and/or voice if we have surveillance systems operating at those premises;

• when administering any of our services; and

• as otherwise required to manage our business.

​

Where it is reasonably practical to do so, we will collect your personal information directly from you.  However, in certain cases we may collect personal information from publicly available sources and third parties.

​

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

​

2.               Types of personal information we collect

​

The types of personal information we collect about you depends on the circumstances in which the information is collected. Typically, the types of personal information we may collect can include (but is not limited to) your name, address, email address and phone numbers.

​

If we enter into contracts with you or you request or receive goods or services from us or have any other commercial dealings with us, we may also collect your signature, date of birth, Medicare details, credit card and / or banking details, and billing information.  

​

If we need to confirm your identity, we may collect a copy of appropriate identification.

​

If you access our Website or if you download and access any of our apps, we may:

​

• utilise cookies to collect additional information about your use of our Website and apps, such as your internet protocol (IP) address, device information, browser information, and details on your usage.  Please see the cookies section below for further details; and

• if you have provided us with permission to access your device location when using our Website or app, we may collect information about your geographical location. 

​

If you call us via telephone, we may monitor and in some cases record such telephone conversations for staff training, quality assurance and record-keeping purposes.

​

If you attend a premises we operate or manage, we may:

​

• collect certain contact details that you provide to us (which may be via digital check-in apps), including the date and time of attendance, including so that we can comply with applicable laws (such as public health directives).  If we collect such information to comply with a particular law, we will only use and disclose it in accordance with applicable laws; and

• record your image and/or voice through the use of Closed-Circuit Television (CCTV) systems for the purposes of managing security of the premises and health and safety of occupants and the public generally.

​

We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. The main types of sensitive information we collect is health information about you that are relevant to the services you request. We may also collect:

​

• details of injuries (ie. health information) that may occur on our premises or arising through the use of our goods or services;

• details of disabilities or allergies (i.e. health information) you notify us of so we can accommodate any special requirements when you attend our premises.

 

If you do provide sensitive information to us for any reason (for example, if you provide us with information about a health condition, injury or disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

​

In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.

 

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services and/or certain functionality of our Websites and apps.

​

3.               Our purposes for handling your personal information

​

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.

​

We may use or disclose your personal information:

​

• for the purposes for which we collected it (and related purposes which would be reasonably expected by you);

• for other purposes to which you have consented; and

• as otherwise authorised or required by law.

 

In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.

​

Some of the specific purposes for which we collect, hold, use and disclose personal information are as follows:

​

• to provide you with our goods and services;

• to receive goods or services from you;

• to consider you for a job (whether as an employee or contractor) or other relationships with us;

• to provide you with tax invoices for our goods and services and, if you have ordered goods from us, dispatch and tracking information, returns and exchange authorisations;

• to operate, monitor, develop and improve our Website, mobile applications and our goods and services;

• to confirm your identity;

• to optimise and customise the user experience (including content and advertising) for users of the Websites, mobile applications and services;

• to facilitate communications via our Website, apps and our social media platforms;;

• to facilitate your entry and participation in a competition or trade promotion;

• to protect the security and integrity of our Website, apps and services;

• to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our goods and services;

• to comply with our legal and regulatory obligations;

• to protect the security, health and safety of our premises, facilities, personnel and visitors;

• to address any issues or complaints that we or you have regarding our relationship; and

• to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

 

4.               Who we disclose your personal information to

​

We may disclose your personal information to third parties in connection with the purposes described in section 3 of this Privacy Policy.  This may include the following types of third parties:

​

• on a confidential basis to contractors and organisations that provide us with technical and support services or who manage some of our business functions (for example, providers of data hosting and IT support services);

• in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; and

• debt collection agencies.
   

We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.

​

5.               Storage and protection of personal information

​

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.  We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.

​

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.    We may need to retain records containing personal information to comply with record keeping obligations, and for other legitimate business purposes (such as quality assurance).

 

6.               Our marketing and advertising activities

​

We may provide you with information and advertisements about products, services and promotions either from us, or from third parties which may be of interest to you, where:

​

• you have asked us to (or have otherwise consented to us doing so); or

• it is otherwise permitted by law.
   

If you would like us to stop sending you direct marketing communications, you can request this by contacting our Privacy Officer (see contact details in section 12 of this Privacy Policy).

​

Please note that there are certain types of communications that you may not be able to opt-out from, such as communications that we are required or permitted by law to send you.

​

7.               Cookies

​

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time.  We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website.  This information will help to better adapt the Website to suit personal requirements.  While cookies allow a computer to be identified, they do not permit any reference to a specific individual.  For information on cookie settings of your internet browser, please refer to your browser’s manual.
 

8.               Accessing and correcting your personal information
 

You may contact our Privacy Officer (see section 12) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.  On the rare occasions when we refuse access (which we will only do in accordance with applicable laws), we will provide you with a written notice stating our reasons for refusing access.  We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.

​

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so.  If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

​

We will respond to all requests for access to or correction of personal information within a reasonable time.

​

9.               Overseas transfers of personal information

​

We do not generally disclose personal information to recipients located outside Australia. 

​

10.            Resolving personal information concerns

​

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, including if you believe we have breached the APPs, please contact our Privacy Officer (see section 1111).

​

When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

​

We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

 

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

​

Office of the Australian Information Commissioner
GPO Box 5288, Sydney  NSW  2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

​

11.            Contact details of Privacy Officer

​

The contact details for our Privacy Officer are as follows:

​

Postal address:  1 Woodland St, Essendon VIC 3040

Telephone: +61 403000 158

Email: paulnicsroka@gmail.com

​

12.            Links

​

Our Website may contain links to other websites operated by third parties.  We make no representations or warranties in relation to privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website.  Third party websites are responsible for informing you about their own privacy practices and procedures.

​

13.            Social media platforms

​

We use social media platforms such as Instagram to communicate with the public about our services and businesses.  We may collect the information that you choose to share with us through these platforms, including photos, videos and comments and posts.

These social media platforms have their own privacy policies, and may handle your information for their own purposes.  You can access the privacy policies for Instagram on their websites.

​

If you choose to use these social media platforms to communicate with us, please be mindful that certain pages within these platforms may be publicly available.  We encourage you to use the privacy settings available on each platform.  If you would like to contact us directly, you can do so using the contact details in section 11.

​

14.             Changes

 

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

​

​